{"id":19440,"date":"2024-09-16T21:06:12","date_gmt":"2024-09-16T19:06:12","guid":{"rendered":"https:\/\/chia-cundinamarca.gov.co\/web\/?p=19440"},"modified":"2024-09-16T21:08:51","modified_gmt":"2024-09-16T19:08:51","slug":"conozca-los-canales-de-atencion-de-las-empresas-prestadoras-de-servicios-publicos","status":"publish","type":"post","link":"https:\/\/chia-cundinamarca.gov.co\/web\/2024\/09\/conozca-los-canales-de-atencion-de-las-empresas-prestadoras-de-servicios-publicos\/","title":{"rendered":"Conozca los canales de atenci\u00f3n de las empresas prestadoras de servicios p\u00fablicos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19440\" class=\"elementor elementor-19440\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-677e1cd5 e-flex e-con-boxed e-con e-parent\" data-id=\"677e1cd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dec852a elementor-widget elementor-widget-heading\" data-id=\"dec852a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conozca los canales de atenci\u00f3n de las empresas prestadoras de servicios p\u00fablicos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ae2bc elementor-widget elementor-widget-image\" data-id=\"06ae2bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-768x768.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-19441\" alt=\"Servicios p\u00fablicos el feed\" srcset=\"https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-768x768.jpeg 768w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-300x300.jpeg 300w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-1024x1024.jpeg 1024w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-150x150.jpeg 150w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-1536x1536.jpeg 1536w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-250x250.jpeg 250w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed-48x48.jpeg 48w, https:\/\/chia-cundinamarca.gov.co\/web\/wp-content\/uploads\/2024\/09\/Servicios-publicos-el-feed.jpeg 1600w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7453cb16 elementor-widget elementor-widget-text-editor\" data-id=\"7453cb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Estos son los diferentes <strong>canales de comunicaci\u00f3n disponibles para los usuarios<\/strong> de servicios p\u00fablicos domiciliarios que requieran reportar da\u00f1os, fallas, denuncias, tr\u00e1mites y\/o solicitudes relacionadas con el suministro de energ\u00eda el\u00e9ctrica, acueducto, alcantarillado y aseo, y gas natural, \u00a0ocasionados en su lugar de residencia o establecimiento de comercio:<\/p>\r\n<p style=\"font-weight: 400;\"><strong><u>ENEL Colombia<\/u><\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li><strong>Tenga a mano los siguientes datos, antes de comunicarse: <\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\">N\u00famero de Cliente Enel<\/p>\r\n<p style=\"font-weight: 400;\">N\u00famero de recibo de energ\u00eda<\/p>\r\n<p style=\"font-weight: 400;\">Direcci\u00f3n o coordenadas exactas<\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>A trav\u00e9s de<strong> l\u00edneas telef\u00f3nicas:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>Servicio al cliente:<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">(601) 511 5115<\/p>\r\n<p style=\"font-weight: 400;\"><strong>Emergencias:<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">L\u00ednea 115 (gratuita las 24 horas)<\/p>\r\n<p style=\"font-weight: 400;\"><strong>Denuncias:<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">(601) 514 0055<\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>A trav\u00e9s de<strong> WhatsApp:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">316 890 6003<\/p>\r\n\r\n<ul>\r\n \t<li>A trav\u00e9s de<strong> correo electr\u00f3nico o p\u00e1gina web:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>Denuncias:<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"mailto:denuncias@enel.com\">denuncias@enel.com<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><strong>Tr\u00e1mites y solicitudes: <\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"https:\/\/www.enel.com.co\/es\/personas\/radicaciones\">https:\/\/www.enel.com.co\/es\/personas\/radicaciones<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"mailto:clientescolombia@enel.com\">clientescolombia@enel.com<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><strong><u>\u00a0<\/u><\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong><u>EMSERCH\u00cdA &#8211; Empresa de Servicios P\u00fablicos de Ch\u00eda E.S.P. <\/u><\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li><strong>Tenga a mano los siguientes datos, antes de comunicarse: <\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\">N\u00famero de cliente<\/p>\r\n<p style=\"font-weight: 400;\">N\u00famero de recibo<\/p>\r\n<p style=\"font-weight: 400;\">Direcci\u00f3n o coordenadas exactas<\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Para <strong>atenci\u00f3n telef\u00f3nica:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>N\u00famero fijo: <\/strong><\/p>\r\n<p style=\"font-weight: 400;\">(601) 492 6464 Ext. 100 \u2013 101<\/p>\r\n<p style=\"font-weight: 400;\"><strong>L\u00ednea celular: <\/strong><\/p>\r\n<p style=\"font-weight: 400;\">310 2210577 \/ 321 4365210<\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Para <strong>PQRS:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">Diligencie el formulario con los datos solicitados y siga el paso a paso:<\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"http:\/\/200.122.252.85:8085\/webcorrycom\/Proceso\/PQRs.aspx\">http:\/\/200.122.252.85:8085\/webcorrycom\/Proceso\/PQRs.aspx<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Para<strong> tr\u00e1mites:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">Busque el formato que requiera, en el siguiente enlace:<\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"https:\/\/emserchia.gov.co\/wordem\/inicio\/atencionusuario\/tramites\/\">https:\/\/emserchia.gov.co\/wordem\/inicio\/atencionusuario\/tramites\/<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Para atenci\u00f3n al usuario a trav\u00e9s de<strong> correo electr\u00f3nico:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"mailto:correspondencia@emserchia.gov.co\">correspondencia@emserchia.gov.co<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"mailto:acliente@emserchia.gov.co\">acliente@emserchia.gov.co<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong><u>Gas Natural &#8211; Vanti S.A E.S.P<\/u><\/strong><\/p>\r\n\r\n<ul>\r\n \t<li><strong>Tenga a mano los siguientes datos, antes de comunicarse: <\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\">N\u00famero de cliente<\/p>\r\n<p style=\"font-weight: 400;\">N\u00famero de recibo<\/p>\r\n<p style=\"font-weight: 400;\">Direcci\u00f3n o coordenadas exactas<\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>A trav\u00e9s de<strong> l\u00edneas telef\u00f3nicas:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>Hogar y Comercial:<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">(601) 307 8121<\/p>\r\n<p style=\"font-weight: 400;\"><strong>Institucionales, Industria y GNV: <\/strong><\/p>\r\n<p style=\"font-weight: 400;\">(601) 705 3256<\/p>\r\n<p style=\"font-weight: 400;\"><strong>Emergencias: <\/strong><\/p>\r\n<p style=\"font-weight: 400;\">L\u00ednea 164<\/p>\r\n\r\n<ul>\r\n \t<li>A trav\u00e9s de<strong> WhatsApp:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">315 416 4164<\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>A trav\u00e9s de<strong> correo electr\u00f3nico o p\u00e1gina web:<\/strong><\/li>\r\n<\/ul>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\">Escriba a la siguiente direcci\u00f3n:<\/p>\r\n<p style=\"font-weight: 400;\">servicioalcliente@grupovanti.com<\/p>\r\n<p style=\"font-weight: 400;\">Ingrese al siguiente enlace y siga los pasos que all\u00ed le indican:<\/p>\r\n<p style=\"font-weight: 400;\"><a href=\"https:\/\/www.grupovanti.com\/comercio\/tramitesy-ayuda\/peticiones-quejas-y-recursos\">https:\/\/www.grupovanti.com\/comercio\/tramitesy-ayuda\/peticiones-quejas-y-recursos<\/a><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\r\n<p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conozca los canales de atenci\u00f3n de las empresas prestadoras de servicios p\u00fablicos<\/p>\n","protected":false},"author":1,"featured_media":19441,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[1140,85,1139,1141],"class_list":["post-19440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-2024","tag-codensa-chia","tag-emserchia","tag-enel-chia","tag-vanti-chia"],"_links":{"self":[{"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/posts\/19440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/comments?post=19440"}],"version-history":[{"count":5,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/posts\/19440\/revisions"}],"predecessor-version":[{"id":19447,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/posts\/19440\/revisions\/19447"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/media\/19441"}],"wp:attachment":[{"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/media?parent=19440"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/categories?post=19440"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chia-cundinamarca.gov.co\/web\/wp-json\/wp\/v2\/tags?post=19440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}